Passenger App

The new Passenger app integrates advanced Anti-Fraud measures, including Biometrics (for Apple and Google Pay) and 3D Secure.

These safeguards utilize Strong Customer Authentication (SCA), an initiative introduced by the Financial Conduct Authority, which mandates all banks to adopt SCA by September 2021. Most banks, including Stripe, which we use for processing card transactions, have already implemented these measures.

Unlike typical online transactions protected by SCA at the point of sale (like Amazon purchases), taxi fares are not paid in advance. To meet SCA requirements, we initiate a pre-authorization that triggers 3D Secure verification with the bank.

This pre-authorization process not only engages 3D Secure, reducing the risk of card fraud but also confirms that passengers have available funds for their journey. Similar to hotels or car rental companies, we hold a pre-authorized amount, which is the estimated fare plus an additional 20% to account for potential route changes or destination adjustments.

In cases where the journey’s final cost is lower than the pre-authorized amount, the excess will be released at the end of the journey. Please note that banks may take up to 5 working days to release a pre-authorization hold on funds. If the final fare exceeds the pre-authorized amount, the passenger must cover both the pre-authorization and any additional amount. This additional 20% buffer minimizes instances where the estimated fare is exceeded.

When a pre-authorization is used, any unused portion will be released at the journey's end or if the booking is canceled. Banks may take up to 5 working days to release the funds.

Booking Fee

Effective November 1, 2021, a £1.00 fee applies to every booking to help maintain staffing and technology upgrades.

Weekend Surcharges

Starting September 24, 2021, weekend surcharges apply during peak times to ensure driver availability:

• Fridays & Saturdays, 7 pm – 10 pm: £1 extra
• Fridays & Saturdays, 10 pm – Midnight: £2 extra
• Fridays & Saturdays, Midnight – 4 am: £3 extra

Waiting Time

As of March 14, 2022, waiting time is charged at 20p per minute when the vehicle is stationary. This charge is calculated automatically and added to the fare.

We constantly monitor and strive to improve our service levels and collection times.

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Schedule 2 - Data Protection Notice

Who We Are

Paisley Cab Co Limited T/A Renfrewshire Cab Co, with our office at 33A New Sneddon Street, Paisley, PA3 2AZ, is committed to protecting your privacy. This Data Protection Notice explains how we handle and protect your personal data when you use our services.

Scope of Notice

This notice applies to:

• The Paisley Cab Co app (“App”)
• The Paisley Cab Co website (“Website”)
• Any communications between you and Paisley Cab Co related to our services.

For the purposes of the EU General Data Protection Regulation (GDPR), Paisley Cab Co is the primary data controller. In cases where data is shared with our third-party service provider, Coolnagour Limited T/A iCabbi, they may also act as an independent controller.

Your Personal Data Collected and Processed

We may collect the following data, among others:

1. Information You Provide: Personal information such as name, address, contact details, and payment information.
2. Device Information: Data about your device, such as operating system and network information.
3. Log Information: Records of your usage, including journey and transaction details.
4. Location Information: Details of your location to facilitate our services.
5. Information from Third Parties: Data from service providers related to your usage.

Legal Bases and Purposes of Data Processing

1. Performance of Contract: To create and maintain your account, process payments, and track your journey.
2. Legal Obligations: To comply with regulatory and legal requirements.
3. Legitimate Interests: For fraud prevention, enhancing service functionality, and ensuring data security.

You have the right to object to data processing based on our legitimate interests.

Data Disclosure

We may share your data with:

1. Service Providers to assist in providing services.
2. Law Enforcement Agencies if required by law.
3. Advertisers (in anonymized, aggregate form).

Third-Party Websites

Our App or Website may link to third-party websites. These websites have separate data protection practices, and we are not responsible for their data handling. Please review their notices before submitting any data.

Data Storage and Retention

Your personal data will be stored for up to 7 years after your last use of the App or Website.

Your Rights and How to Exercise Them

You have rights regarding your data, including the right to be informed, access, correct, erase, restrict processing, and object. Requests can be made by emailing management@renfrewshirecabco.co.uk. You may also contact compliance@icabbi.com for issues related to iCabbi.

Questions or Concerns

For further inquiries, please reach out to management@renfrewshirecabco.co.uk.

Communication and Escalation

For any support-related issues, contact us via email. Escalations can be made to our relationship managers or senior management.